Position Overview:
Insite Property Solutions, a boutique full-service property management company, is looking for a highly motivated Senior Assistant Community Director to join our team! The Senior Assistant Community Director is responsible for assisting the Senior Community Director with managing The Schoolhouse District and Eastrail Flats communities in Woodinville, WA. The ideal candidate is skilled in all areas of property management including lease-ups, financials/budgets, and leading on-site teams. Our Senior Assistant Community Director must be an enthusiastic leader, have great customer service skills, excellent time management and strong communication skills.
Responsibilities
- Interact with property owners and their representatives in a professional manner
- Present the highest level of customer service when interacting with residents
- Work proactively with business partners, including all vendors
- Adhere to approved budget and financial statements monthly
- Negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality, service, and artisanship
- Oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests
- Complete income and expense work flows in Yardi
- Serve as a mentor, trainer, and leader to the on-site teams
- Oversee and perform leasing duties as needed, including responding to inquiries, showing apartments, and preparing and executing leases
- Conduct market surveys and have an informed understanding of market trends
- Collaborate with Senior Community Director to assess changes in the rental market through analysis of traffic and rental records
- Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people
- Manage and maintain both physical and digital resident, vendor, and project files
- Communicate effectively with residents, employees, managers, and vendors (verbally and in writing)
- Responsible for an organized and efficient office environment that is pleasant and inviting to both staff and residents
- Provide superior customer service at all times and continually review and improve customer service strategies
- Anticipate resident needs and maintain a positive can-do attitude
- Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys
- Continually build value throughout the community by investigating potential services or benefits that can be passed to residents
- Perform regular community outreach to build networking relationships throughout the neighborhood
- Monitor market activity of competing properties
- Maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations
- Maintain the physical aesthetic of the building
- Prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects
- Perform daily property walks to ensure all maintenance and custodial issues are promptly addressed
- Partner with Senior Community Director and Senior Director of Leasing to develop and maintain marketing and leasing plans
- Work in conjunction with maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner
- Identify issues preemptively and prepare for preventative maintenance
- Maintain permits and required maintenance plans
- Respond quickly and appropriately to emergencies
Qualifications
- Excellent time management, problem solving, and attention to detail
- Ability to multi-task and achieve high-quality results under tight deadlines and changing work priorities
- Excellent customer service, communication skills, and writing skills
- 1+ years' experience as an Assistant Community Director or equivalent required
- 3 years' experience in property management or related field preferred
- 4-year degree or related coursework is preferred; a high school diploma or equivalent is required
- Proficient with MS Office, Office 365, and Google Docs
- Experience with Yardi is preferred
Pay Range
- $27.50 - $31.00 per hour
Additional Compensation
- Bonus Potential: Quarterly bonus potential of 3.75% (total of 15% annually) & $150 bonus per new lease
- Retention bonus
Benefits
- Medical, dental, and vision insurance provided
- Health Savings Account with monthly employer contributions
- Employer paid life insurance and long-term disability insurance
- Accrues Paid Time Off (PTO) each pay period for a total of 160 hours per year
- Parental Leave
- 10 paid corporate holidays
- 401(k) with employer matching
- Employee assistance program
- Wellness Program with wellness allowance
- Rental discounts
- Training & career development
- Referral program
- Cell phone allowance
Schedule
- 8 Hour Shift
- Weekends Required
- Schedule will tentatively be Monday - Friday from 9am - 6pm. Days off: Saturday/Sunday. Days off are subject to change based on business needs, but will consistently be 2 consecutive days off.
Work Location
- In-person at Eastrail Flats and The Schoolhouse District in Woodinville, WA
Insite Property Solutions is an Equal Opportunity Employer
All team members are expected to align with and contribute to Insite's values, policies and ethical standards as stated in Insite’s Employee Handbook.